Refunds & returns

1. Email hello@acousticproducts.co.uk with your order number within 30 days of delivery.
2. We reply within one working day with a returns address and instructions.
3. Post the item back within 14 days of telling us, in a condition fit for resale.

If you have simply changed your mind, you pay the return postage. If the item is faulty, damaged in transit or not what you ordered, we cover the postage and refund it to you.

Once we receive and inspect your return we issue the refund within 3 working days. The money goes back to the original payment method through Stripe and usually appears within 5 to 10 working days, depending on your bank. We refund the standard delivery charge you paid; we do not refund upgraded delivery.

• Made-to-measure or personalised panels and prints.
• Candles and similar items that have been used or burnt.
• Items returned damaged through misuse rather than a fault.

None of this affects your statutory rights for faulty goods.

Tell us within 14 days of delivery and send a photograph where you can. We will replace the item or refund it in full, whichever you prefer. Orders not received within 10 working days of dispatch are treated as lost and refunded or resent.

Email us before you receive a dispatch confirmation and we will cancel the order and refund you in full, with no charge.